FAQ
Questions, answered.
Everything about our Extrait de Parfum, the pairs, delivery and the Compliment Guarantee.
How long does it last on the skin?
Extrait de Parfum is the most concentrated form of fragrance, so it lasts far longer than an Eau de Parfum or Eau de Toilette. For the longest wear, spray on pulse points and on fabric.
Fragrance performance, including longevity and projection, varies from person to person depending on skin type, climate, and how the scent is applied.
What does Extrait de Parfum mean?
It is the highest concentration of perfume oil a fragrance can have. More oil means a richer scent, a deeper trail and longer wear from fewer sprays.
How does Buy 1, Get 1 Free work?
MAGNETIC is sold in pairs. Choose your first scent, then choose your free bottle. Both go to your cart together, and the second bottle is free automatically at checkout, with no code needed. Want four bottles? Two of them are free.
Can I mix 2 different scents?
Yes. Choose any two: two of the same scent, or two different ones. Your free bottle can be any scent in the collection.
How does the Compliment Guarantee work?
We are confident in every bottle. Wear your scent for 7 days. If nobody asks what you are wearing, we will send you a different scent from our collection, free.
If nobody compliments it, message us on Instagram @magneticbyzee within 14 days of delivery with your order number. The guarantee is a scent swap only. It is never a cash refund. Read the full terms.
How long is delivery and how much does it cost?
Free delivery on every order.
Cairo and Giza: 24 to 48 hours.
Other governorates: 2 to 5 working days.
Can I pay cash on delivery?
Yes. Cash on Delivery. Pay when your order arrives.
All orders are paid in cash on delivery. Please have the exact amount ready.
Which scent should I choose?
Tell Zee a little about you and where you will wear it, and we will help you choose your scent on Instagram.
Why are the bottles sold in pairs?
Because the second one is free. Every order is made of pairs: 2, 4 or 6 bottles. Wear one, gift one, or keep a scent for day and another for night.
Is it for men or women?
TOBACCO NOIR leans masculine, VELVET NUIT leans feminine, and SAFFRON ROUGE is made for both. In the end, the best scent is the one that gets you asked.
How should I apply it?
Two or three sprays are enough. Spray on the neck, chest and wrists, and on your collar or scarf for a trail that lasts. Do not rub your wrists together.
When is my order confirmed?
After you place your order, our team will call you to confirm it before shipping. Please keep your phone available. Orders we cannot reach after 2 attempts may be cancelled.
Can I return or exchange my order?
All sales are final.
Because perfume is a personal care product, we do not accept returns, refunds, or exchanges once an order has been delivered, opened or unopened. This protects every customer, so every bottle you receive is new and untouched.
If your order arrives damaged, leaking, or you receive the wrong scent, contact us within 48 hours of delivery with a photo of the bottle and the outer box. After we confirm it, we will replace the item at no cost. We do not offer cash refunds for replacements. See our Refund and Return Policy.
Can I cancel my order?
You can cancel your order for free before it ships. Once an order has shipped, it cannot be cancelled.
Does it come ready to gift?
Yes. Every bottle arrives in our signature black gift box, inside a black luxury shopping bag.
Still have a question?
Message us on Instagram @magneticbyzee.
Or email us at info@magneticbyzee.com